mwc's Privacy Policy
The security of your personal information at mwc is very important to us. In this document, we clearly explain how your information is collected, how it is used, and how it is kept secure.
This Privacy Policy applies to all services provided through the mwc website and app. By using the site or creating an account, you are considered to have accepted the terms of this policy. This policy should be read together with our Terms and Conditions, which contain the full details of the agreement between you and mwc.
About Information Collection
We collect various types of information during registration and use of mwc's services. This information is collected solely to provide you with better service and to ensure the security of your account. A detailed breakdown of the information collected is provided below:
1.1 Information You Provide Directly
When you create an account or use our services at mwc, we collect the following information directly from you:
- Full name, date of birth, and nationality
- Email address and mobile number
- Residential address and postal code
- Documents required for identity verification (national ID or passport)
- Financial transaction details, such as deposit and withdrawal history
- Basic payment method details (brief details of bKash, Nagad, Rocket, or bank account)
1.2 Automatically Collected Information
When you use the mwc website or app, certain technical information is collected automatically:
- IP address and device identifier
- Browser type, version, and language settings
- Operating system and device model
- Duration of site usage, pages visited, and navigation patterns
- Information obtained from cookies and similar tracking technologies
1.3 Information Received from Third Parties
For the purpose of identity verification and fraud prevention, mwc may receive information from trusted third parties in certain circumstances. Information received in this way is used solely to confirm your identity and maintain the security of the service.
Purpose of Information Use
mwc uses collected information for specific and legitimate purposes. We never use your information for unnecessary or unauthorised activities. The main purposes for which your information is used are listed below:
2.1 Service Operation and Improvement
- For creating and managing accounts
- To process deposits and withdrawals
- To personalise the gaming experience and present relevant offers
- To identify and resolve technical issues
- To evaluate and improve service quality
2.2 Security and Compliance
- To protect your account from unauthorised access
- To prevent fraud, money laundering, and other illegal activities
- To ensure age verification — mwc's services are for individuals aged 21+ only
- To fulfil legal obligations and maintain records
2.3 Communication and Support
- To provide customer service via live chat and email
- To send important account-related notifications
- To inform you of promotional offers and updates, subject to your consent
- To provide technical support and resolve issues
Information Security Measures
mwc uses industry-standard security technology to keep your personal information secure. Our security framework operates at the following levels:
3.1 Technical Security
All communications through the mwc website and app are secured by SSL (Secure Socket Layer) encryption. This means that all information exchanged between your browser or device and our servers is fully encrypted. We also ensure system security through firewalls, intrusion detection systems, and regular security audits.
3.2 Payment Information Security
Your financial transaction details — information related to any deposit or withdrawal via bKash, Nagad, Rocket, or bank transfer — are stored according to the highest security standards. Complete financial details are not stored on our servers; only the necessary reference information is retained.
3.3 Access Control
Access to your information by mwc staff is strictly controlled. Only those who need to view specific information to carry out service operations can access it. All staff are bound by confidentiality agreements and receive regular training on data protection.
Information Sharing and Disclosure
mwc does not sell or rent your personal information to third parties. However, specific information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Those we work with include payment processors, identity verification services, and gaming platform providers. Only the information necessary to complete the service is shared with these partners. They are contractually bound to adhere to our privacy standards.
4.2 Legal Obligations
If disclosure of information is required as part of a legal process or pursuant to a lawful direction from a competent authority, mwc will comply with that obligation. Even in such cases, we will disclose only the minimum information necessary.
4.3 Business Changes
In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity. However, the standards of this policy will be maintained in such cases and you will be notified in advance.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the mwc website and app. These help improve your experience and maintain the functionality of the site.
5.1 Types of Cookies
- Essential Cookies: To maintain login sessions and ensure security. The site does not function properly without these.
- Functional Cookies: To remember your preferences, language settings, and customisations.
- Analytical Cookies: To understand patterns of site usage and improve the service. These collect anonymous, aggregated data.
- Marketing Cookies: To show relevant advertisements and offers based on your preferences.
5.2 Cookie Controls
You can manage cookies from your browser settings. However, please note that disabling essential cookies may affect some important functions of the site. Essential cookies for login and session management at mwc are always active.
Information Retention Period
mwc retains your information only for as long as necessary. The retention period depends on the type of information and the purpose for which it is used:
- Active account information: for the full duration that the account remains active
- After account closure: for the period required by legal obligations
- Financial transaction records: for the long term as required by financial law
- Marketing communication data: until the date you withdraw your consent
- Technical logs: up to 90 days, unless required for a security investigation
Once the retention period has passed, information is securely deleted or anonymised so that your identity cannot be identified.
Your Rights
You have a number of important rights over your personal information. mwc respects these rights and upholds them through the appropriate process:
7.1 Right to Access Information
You may at any time request from mwc a summary of the information stored about you. We will provide this information within a reasonable time.
7.2 Right to Correct Information
If there is any inaccuracy or incompleteness in your information, you may request a correction. Maintaining accurate information is important for both you and us.
7.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, where legal obligations exist or an ongoing dispute needs to be resolved, complete deletion may not be possible.
7.4 Opting Out of Marketing Communications
You may stop receiving promotional emails or notifications at any time. Every marketing email includes an unsubscribe option. Please note, however, that essential notifications relating to your account and transactions cannot be opted out of.
Minors and Responsible Gaming
mwc strictly ensures that its services may only be used by individuals aged 21 years or older. Age verification is mandatory at registration and we may request additional documents in cases of doubt.
If you believe someone has created an account using your identity, or that a minor is using the site, please contact us immediately. Our Responsible Gaming guidelines contain detailed advice and support information on managing gaming habits.
Policy Changes and Updates
mwc may review and update this Privacy Policy from time to time. Changes will be published on this page and the effective date will be updated. Registered users will be notified by email in the case of significant changes.
We recommend that you read this policy regularly. Continuing to use the site after changes are published will be considered as acceptance of the updated policy. You can learn more about the company's operations and values on our About mwc page.
Contact and Complaints
If you have any questions, comments, or complaints about this Privacy Policy, please contact us. mwc provides support in Bengali and English 24/7.
Before responding to your privacy-related request, we may verify your identity. This is done for your own security to ensure no one else can make requests about your information.