mwc FAQ – VIP, Withdrawal and Verification Questions

Question 1

What is the minimum age to play at mwc?

Accepted Answer

To take part in any activity at mwc — casino games or sports betting — a member must be at least 21 years old. Age is confirmed at registration and during account verification. Accounts belonging to underage users are closed immediately and any deposited funds are returned.

Question 2

How do I set a deposit limit on my account?

Accepted Answer

mwc lets players set daily, weekly or monthly deposit limits for themselves. These limits can be activated at any time from the account settings section. Lowering a limit takes effect immediately; increasing a limit requires a set waiting period to pass. Contact 24/7 live chat for assistance.

Question 3

How do I know if I have a gambling problem?

Accepted Answer

Some common signs: you are spending more than your budget, you keep playing to recover losses, your attention is drifting from family or work, or you are borrowing money to play. If any of these signs appear, you should take a break from playing. The mwc support team can help with this, and full information is available on the responsible gaming page.

Question 4

Is it possible to take a cooling-off or temporary break?

Accepted Answer

Yes, mwc members can place a cooling-off period on their account at any time — from 24 hours up to several weeks. During this period, logging in will not be possible. Once the break ends, the account is reactivated automatically. A cooling-off period can be started by requesting it via live chat or email.

Question 5

What do I do if I want to permanently close my account?

Accepted Answer

Contact mwc via live chat or email support to request self-exclusion. After the request is made, the account will be permanently deactivated and any remaining balance will be returned. Any attempt to open a new account after self-exclusion will also be cancelled.

Question 6

Where can I get help for a gambling problem?

Accepted Answer

mwc provides responsible gaming support directly through 24/7 live chat and email. For contact details of specialist organisations, visit the responsible gaming page on the site. Remember, asking for help is a sign of strength, not weakness.

Question 7

What benefits do I get by joining the mwc VIP programme?

Accepted Answer

mwc VIP members receive weekly cashback, priority withdrawal processing, bonus offers on special occasions and dedicated support. The higher the tier, the greater the benefits. Visit the mwc VIP page for full details about the VIP programme.

Question 8

How is the weekly cashback calculated?

Accepted Answer

Weekly cashback is calculated on the net loss for that week — that is, a portion of what remains after total winnings are deducted from total bet losses is returned. For example: if a Gold tier member has a net loss of ৳20,000 in a week, they will receive ৳20,000 × 0.5% = ৳100 cashback. Cashback can be used without any wagering requirement.

Question 9

How many VIP tiers are there at mwc and what is the cashback rate for each?

Accepted Answer

mwc has 5 VIP tiers in total. The weekly cashback rate for each is listed below: Bronze — up to 0.2% weekly cashback Silver — up to 0.3% weekly cashback Gold — up to 0.5% weekly cashback Platinum — up to 0.6% weekly cashback Diamond — up to 0.8% weekly cashback

Question 10

What does it take to move up to a higher tier?

Accepted Answer

mwc VIP tiers depend on a member's overall activity — regular gameplay, deposits and long-term engagement are what open the path to higher tiers. Specific turnover thresholds are not published, but if a member stays consistently active, the system evaluates tiers automatically and notifies the member when a promotion occurs.

Question 11

When does VIP cashback appear in the account and how can it be used?

Accepted Answer

At the end of each week, the net loss for that week is calculated and cashback is added to the account. Cashback is credited directly to the main balance and can be used in any game or withdrawn directly, with no additional wagering requirement.

Question 12

Do Diamond tier members receive any extra special benefits?

Accepted Answer

Diamond is mwc's highest VIP tier. In addition to up to 0.8% weekly cashback, members at this level receive faster withdrawal processing, priority support and personalised offers on special occasions. Contact the support team for more details.

Question 13

How long does a withdrawal to bKash usually take?

Accepted Answer

Withdrawal requests from mwc to bKash, Nagad or Rocket are generally processed within 10 to 45 minutes. The same timeframe applies to bank transfers. If account verification is complete and all details are correct, requests are approved quickly.

Question 14

What is the minimum withdrawal amount?

Accepted Answer

The minimum withdrawal amount at mwc is ৳500. This limit is the same for all methods — bKash, Nagad, Rocket or bank transfer. Before submitting a withdrawal request, make sure your balance is at least ৳500 and your account verification is complete.

Question 15

Can withdrawals only be made to a wallet registered in my own name?

Accepted Answer

Yes, for security reasons mwc only approves withdrawals to payment accounts registered in the member's own name. This means the bKash, Nagad or Rocket number and the bank account must all be in that member's own name. Sending to someone else's number is not possible.

Question 16

When can I withdraw winnings from a bonus?

Accepted Answer

To withdraw winnings from a bonus, the specified wagering requirement must be met. For example, for the 200% welcome bonus, you must wager 10 times the bonus amount — so if you received a ৳2,000 bonus, completing ৳20,000 in wagering allows you to withdraw the winnings. Wagering requirements may differ for each bonus.

Question 17

Can I make a withdrawal at night or on weekends?

Accepted Answer

mwc's payment system runs 24 hours a day, seven days a week. Whether it is night or a holiday, withdrawal requests can be submitted at any time and are generally processed within 10 to 45 minutes. However, bank transfers may be affected by the bank's operating hours.

Question 18

What should I do if my withdrawal is stuck or delayed?

Accepted Answer

If more than 10–45 minutes have passed beyond the normal processing time, first confirm that account verification is complete and the payment number provided is correct. Then contact mwc's 24/7 live chat with the transaction reference number — the support team will look into it promptly.

Question 19

Why is it necessary to verify my mwc account?

Accepted Answer

Account verification (KYC) is done for two main reasons: first, to confirm the member's identity and prevent fraud and account theft; second, to confirm that the member is 21 or over. Without completed verification, large withdrawal amounts may be held. This is done to protect your account.

Question 20

Which documents need to be submitted for verification?

Accepted Answer

For identity verification at mwc, a National ID (NID), passport or driving licence is generally accepted. For address verification, a recent utility bill or bank statement may be requested. All document images must be clear and legible.

Question 21

When does a request for account verification come?

Accepted Answer

mwc typically sends a verification request before the first large withdrawal, if suspicious activity is detected on the account, or when transactions exceed a certain amount. However, completing verification voluntarily right after registration avoids delays later.

Question 22

How long does verification take after documents are submitted?

Accepted Answer

After documents are submitted, the mwc team reviews them. Once the process is complete, you will be notified by email or account notification. If all documents are correct and clear, verification is completed quickly. If additional information is needed, the support team will get in touch.

Question 23

What should I do if verification is rejected?

Accepted Answer

The reason for a verification rejection is communicated by email or in the account panel. Common reasons include: the image is unclear, the document is expired, or the name does not match. Submit the correct documents and apply again. Contact 24/7 live chat or email support for more details.

Question 24

Is verification required to claim a birthday bonus?

Accepted Answer

Yes, to claim mwc's special birthday gift (up to ৳2,000, 10x wagering), account verification must be complete. This is because the birthday date is confirmed against the information on the NID or passport. Without verification, this reward cannot be received even on your birthday.

mwc FAQ — VIP, Withdrawal and Verification

Table of Contents

Responsible Gaming

VIP Benefits

Withdrawal Questions

Verification and Documents

Join mwc and start playing

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Live Chat Support

Email Support