mwc Responsible Gambling —
Know Yourself, Set Your Limits
When gambling stops being entertainment, the smart move is to take the right steps. mwc believes that creating a safe gambling environment is not only the player's responsibility — it is equally ours.
What Responsible Gambling Is and Why It Matters
Casino and betting are primarily a form of entertainment. But that entertainment stays healthy only when it is enjoyed in a controlled and mindful way. At mwc, we want every player to consider their own time, budget and circumstances before playing. When gambling becomes a habit and starts to have a negative impact on personal life, family or finances, it is time to recognise that help is needed.
Our Terms and Conditions clearly state that mwc is a legitimate platform only for individuals aged 21 years or older. No underage person can open an account, and any such attempt is blocked immediately.
Responsible gambling does not just mean protecting your money — it means looking after your mental health, family relationships and overall quality of life. Gambling should never be seen as a source of income or a way to pay off debts. Placing bigger bets to recover lost money is the biggest risk of all.
Set Your Own Limits
mwc gives players the ability to control their own gambling activity. Use the tools below to keep your account safer.
Set Deposit Limits
Set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set it takes effect immediately, and any increase takes effect after a set waiting period.
Session Time Limits
Decide in advance how long you will play each day. When the set time is up, the system will automatically help you take a break.
Temporary Account Closure
If you want to take a short break, keep your account temporarily inactive — from 24 hours up to 30 days. You will not be able to log in during this time.
Self-Exclusion
If you need a longer break, choose self-exclusion — your account can be fully suspended for 6 months or more.
Betting History Review
View your full transaction and betting history at any time. This helps you understand your own spending patterns.
Contact the Support Team
For any limit changes or self-exclusion requests, speak directly with mwc's 24/7 live chat. We provide support in both Bengali and English.
Recognise the Warning Signs
If you see yourself or someone you know in the situations below, consider seeking help right away.
Repeatedly placing bigger bets to recover lost money — this "chasing losses" mindset is the most dangerous of all.
Finding it hard to control the amount or time spent gambling, unable to stop even after deciding to.
Neglecting family, friends or work responsibilities to spend time gambling.
Taking loans, spending savings, or spending money secretly from family in order to gamble.
Feeling restless, anxious or irritable when not gambling — this is a clear sign of dependency.
If family or friends express concern about your gambling habits, take it seriously.
Telling yourself "one more win and everything will be fine" — this thinking is not realistic and can make things worse.
Ask Yourself
If you answer "Yes" to most of the questions below, it is time to seek help:
Am I spending more than my set budget?
Am I forgetting about family or work while gambling?
Do I feel down or restless when I am not gambling?
Am I coming back repeatedly to try to recover lost money?
Am I hiding my gambling from the people close to me?
Am I thinking of gambling as a way to earn money?
Where to Get Help
Admitting there is a problem is the bravest step. You or someone you know can get support through the following channels.
mwc Live Chat Support
Talk to mwc's live chat in Bengali any time of day, seven days a week. Requests to close an account or set limits are processed immediately.
Family and Trusted People
Talk openly with a family member or trusted friend. They can provide the closest support and help you find the advice you need.
Professional Counselling
Consult a mental health professional or addiction specialist. Both public and private mental health service centres are available in Bangladesh where expert support can be found.
Contact mwc by Email
Besides live chat, you can also write to the mwc support team by email. For self-exclusion requests, account limits or any responsible gambling matter, our team responds in Bengali.
Support email:
mwc's Commitment
mwc casino has treated responsible gambling as a core part of its values from the very beginning. We want every one of our players to enjoy entertainment, but not at any cost. To learn more about us, visit our About Us page — mwc's goals and values are set out in detail there.
We use an account verification process to prevent minors from accessing our platform. Proof of age is mandatory when opening an account, and any suspicious account is reviewed immediately.
We never encourage players to gamble more or to chase lost money. Our Privacy Policy explains how we keep players' personal information secure and how it is never shared with any third party.
Gambling is entertainment — not an investment. You may win, or you may not. So only bet money that, if lost, will have no impact on your daily life.
Responsible Gambling FAQ
For answers to more general questions, see our full FAQ section.