mwc Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") form a binding agreement between mwc Casino and its users ("Members"). All services provided on the mwc platform — casino games, sports betting, live casino and other entertainment activities — are governed by these Terms.

These Terms apply in both English and Bengali. In the event of any dispute over interpretation, the Bengali version will take precedence.

1.1 Definition of Services

"Services" refers to mwc's website, mobile applications (Android APK and iOS versions), and all gaming, betting and related services operated through them. No third party may use the mwc name or brand identity without mwc's authorisation.

1.2 Acceptance of Terms

By downloading the mobile app or registering on the website, a Member is deemed to have read and fully accepted these Terms. Any adult (aged 21 or over) who resides in Bangladesh and is not subject to any restriction relating to online betting is eligible to become an mwc Member.

2. Account Registration

Only one account may be opened per membership on mwc. Opening more than one account under the same person's name, address or payment method is strictly prohibited.

2.1 Information Required at Registration

• Full name (as on national ID card)
• Date of birth (must be 21 years of age or older)
• Active mobile number (for OTP verification)
• Valid email address
• Preferred payment method

2.2 Accuracy of Information

All information provided at registration must be accurate and up to date. Providing false information may result in account suspension or permanent closure and cancellation of the associated balance. mwc may request additional identity verification (KYC) documents at any time.

3. Age Limit and Eligibility

All mwc services are available only to individuals aged 21 or over. No person under this age may use this platform.

If a guardian believes that an underage member of their household is using mwc, please notify our support team immediately. We will act promptly.

3.1 Geographic Restrictions

Participation on mwc is not permitted from countries or regions where online gaming is prohibited by law. Each Member is solely responsible for complying with the laws of their own country or region.

4. Account Security

Keep your account username and password completely confidential. Allowing anyone else to access your account is considered a breach of these Terms.

4.1 Password Protection

• Do not use easily guessable passwords (such as 123456 or your date of birth).
• Change your password regularly.
• You should not use on mwc any password already used on another site.
• If you notice any suspicious activity, notify the support team immediately.

4.2 Unauthorised Access

mwc will not be liable for any loss resulting from unauthorised access where the Member has shared their login details with a third party or has been negligent about security. mwc uses SSL technology to encrypt and protect all data.

5. Deposits and Withdrawals

mwc currently supports bKash, Nagad, Rocket and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank and other major commercial banks) for payments.

5.1 Deposit Terms

• Minimum deposit: ৳100 (same for all methods)
• Your balance is updated promptly once a deposit is completed.
• Deposits must be made only from a payment account registered in your own name.
• Using a third-party payment account is strictly prohibited.

5.2 Withdrawal Terms

• Minimum withdrawal: ৳500.
• Withdrawal requests are generally processed within 10 to 45 minutes.
• Withdrawals can only be made after the wagering requirements of any applicable bonus have been met.
• Withdrawals will be made only to the same payment method used for the deposit.

6. Bonuses and Promotions

All mwc bonus offers are subject to specific terms. A bonus is an incentive — it is not cash and cannot be withdrawn before the wagering requirements are met.

6.1 Welcome Bonus

New members can receive a 200% bonus on their first deposit, up to ৳20,000. The wagering requirement is 10 times the bonus amount.

6.2 Other Promotions

• mwc Weekly Reload Bonus: 30% of deposit, up to ৳10,000 — 15x wagering, minimum deposit ৳100.
• mwc Slot Adventure Bonus: 50% of deposit, up to ৳8,000 — 20x wagering, minimum deposit ৳100.
• mwc Cricket Mania Reward: 40% of deposit, up to ৳12,000 — 18x wagering, minimum deposit ৳100.
• mwc Birthday Special Gift: Up to ৳2,000 — 10x wagering. Members with a verified account may claim this once per year.
• mwc Refer a Friend Promotion: Up to ৳3,000 — 12x wagering. The reward is added once your friend completes their first deposit.

6.3 General Bonus Rules

• The same promotion cannot be claimed more than once on a single account.
• A new bonus cannot be added while another bonus is still active.
• mwc reserves the right to cancel a bonus if any irregular betting pattern is detected.
• When betting with bonus funds, no single bet should exceed 10% of the total balance.

7. Betting and Gaming Rules

All betting and gaming activity on mwc must be conducted fairly. Attempting to gain an unfair advantage by exploiting any technical error or software bug is prohibited.

7.1 Betting Accuracy

Before placing a bet, confirm the correct amount and selection. Once confirmed, a bet generally cannot be changed or cancelled. mwc's established rules apply where odds change.

7.2 Technical Issues

If a bet or game is left incomplete due to an internet disconnection or server problem, mwc will review the relevant data and make an appropriate decision. mwc's decision in such matters is final.

7.3 Match Results and Disputes

For sports betting, match results obtained from internationally recognised sources are considered final. If there is a dispute over a result, contact the support team by email.

8. Prohibited Conduct

The following activities are strictly prohibited on the mwc platform:

• Creating more than one account in the same person's name.
• Selling, transferring or allowing others to use your account.
• Fraudulent activity to obtain bonus benefits.
• Playing games using automated bots or software.
• Money laundering or transactions involving illegal funds.
• Fraudulent behaviour towards other members.
• Attempting unauthorised access to servers or systems.

9. Account Suspension or Closure

mwc reserves the right to temporarily suspend or permanently close an account for any reason, particularly for breach of these Terms, without prior notice.

9.1 Account Closure at Member's Request

You may request closure of your account at any time. In such cases, any available balance (subject to bonus terms being met) will be returned. Contact the support team to close your account.

9.2 Inactive Accounts

An account that remains inactive for an extended period will be given inactive status. Contact the support team to reactivate an inactive account.

10. Responsible Gaming

mwc believes that entertainment and responsibility can go hand in hand. Read our responsible gaming guidelines and set your own limits.

• Set deposit limits and play within your budget.
• Don't chase losses — take a break if you exceed your limit.
• See gaming as entertainment, not a source of income.
• Do not place bets when under stress or while intoxicated.
• Use the self-exclusion feature if you feel you need it.

If you notice signs of problem gambling, our support team is available 24/7 to help you.

11. Privacy & Data Protection

mwc is committed to protecting your personal information. Read our Privacy Policy for details on how data is collected, stored, and used.

11.1 Purpose of Data Use

• Account verification and identity confirmation.
• Transaction processing and fraud prevention.
• Improving service quality and providing a personalised experience.
• Communications related to bonuses and promotions.

11.2 Sharing Data with Third Parties

mwc never sells members' personal information to third parties for commercial purposes. However, limited necessary data may be shared with payment processors and technology partners.

12. Limitation of Liability

mwc will not be held liable in the following circumstances:

• Losses caused by internet disconnection or third-party network issues.
• Losses caused by problems with a member's own device or software.
• Financial losses caused by a member's negligence or intentional error.
• Temporary service disruptions caused by unexpected technical issues or cyberattacks.

However, if any loss occurs due to our direct fault, mwc will take appropriate remedial action.

13. Changes to Terms

mwc reserves the right to change, add to, or amend these terms at any time. For significant changes, members will be notified via their registered email or through a notice on the platform.

Continued use of the platform after any changes will be taken to mean that the member has accepted the updated terms. The date of the latest update will always be shown at the top of this page.

14. Contact & Support

If you have any questions or complaints about these terms, please contact our support team. mwc's support team provides service in Bengali and English, seven days a week, twenty-four hours a day.

14.1 Support Methods

• Live Chat: Access live chat directly on the platform.
• Email: [email protected]

After a complaint is submitted, mwc will respond as quickly as possible. More complex matters may take a little longer to resolve, but every complaint is reviewed carefully.